InfoReliance Achieves ISO/IEC 20000-1:2005 Certification for IT Service Management
FAIRFAX, Va. – InfoReliance has earned the International Organization for Standardization (ISO) International Electrotechnical Commission (IEC) 20000-1:2005 certification in information technology service management (ITSM). This achievement demonstrates the company’s ability to deliver industry-leading IT services to its customers.
ISO/IEC 20000-1:2005 is based on the IT Infrastructure Library (ITIL) framework and is the first international standard for ITSM. It specifies requirements for how service providers should plan, establish, implement, operate, monitor, review, maintain and improve a service management system. This certification recognizes InfoReliance’s commitment to continual process improvement and following best practices to provide superior service to its customers.
Adhering to these processes will lead to effective, consistent and high quality delivery of IT services. Benefits of implementing ISO/IEC 20000-1:2005 include increased customer satisfaction, improved user productivity, and reduced costs.
“InfoReliance has an ongoing commitment to continuous process improvement,” comments Marshall Thames, chief operating officer of InfoReliance, “This certification is a testament to our core values and confirms that our customers are receiving the highest quality of IT services and support.”
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InfoReliance Corporation is a specialized information technology (IT) consulting firm whose principal customer is the federal government. Our highly focused mission is to solve our customer's complex business problems and provide them with optimal and sustainable business value. InfoReliance accomplishes this by leveraging our corporate expertise in the development of world-class software and in the design and implementation of the supporting IT infrastructure and security. Headquartered in Fairfax, Virginia, InfoReliance is a privately-held business founded in 2000. Customers who have retained InfoReliance's services to date include more than 30 defense and federal civilian agencies and departments. For more information, visit www.inforeliance.com.