SeaPort-e is the U.S. Navy's electronic platform for acquiring support services in 22 functional areas. NAVSEA has awarded multiple Indefinite Delivery, Indefinite Quantity (IDIQ) contracts to further the Navy’s objective to increase efficiency, and allows for tailoring services according to the needs of geographically-dispersed organizations with significantly diverse product area requirements.
CONTRACT VEHICLE INFORMATION
Contract Name: SeaPort Enhanced Contract Number: N00178-14-D-7758 Period of Performance: 11/19/2013 – 04/04/2019
Who is Eligable: All warranted Contracting Officers from U.S. Naval Sea Systems Command (NAVSEA), U.S. Naval Air Systems Command (NAVAIR), U.S. Navy Space and Naval Warfare Systems Command (SPAWAR), U.S. Naval Supply Systems Command (NAVSUP), U.S. Navy Military Sealift Command (MSC), SSPO, U.S. Naval Facilities Engineering Command (NAVFAC), U.S. Marine Corps, Office of Naval Research (ONR), Defense Threat Reduction Agency (DTRA)
Agency Sponsor: Naval Surface Warfare Center, Dahlgren Division, 17632 Dahlgren Road, Dahlgren, VA 22448-5110
InfoReliance offers Technical, Engineering, and Programmatic Support Services nationwide across the following Seaport-e functional areas:
Functional Area 3.1 Research and Development Support
Functional Area 3.5 System Design Documentation and Technical Data Support
Functional Area 3.6 Software Engineering, Development, Programming, Network Support
Functional Area 3.8 Human Factors, Performance, and Usability Engineering Support
Functional Area 3.10 Configuration Management (CM) Support
Functional Area 3.11 Quality Assurance (QA) Support
Functional Area 3.12 Information System (IS) Development, Information Assurance (IA), and Information Technology (IT)
Functional Area 3.18 Training Support
Functional Area 3.20 Program Support
Functional Area 3.21 Administrative Support
Ability to Monitor and Maximize Quality
InfoReliance employs best practices across a range of disciplines so that we can reliably deliver the right solution and services to our Navy and Marine Corps customers. The overarching tool that our team unilaterally employs to affect these best practices in each of our engagements is a quality management system called iFRAME. iFRAME our collection of processes and methodologies that we use to manage programs and produce all the associated deliverables. iFRAME complies with the international standard ISO 9001:2000 and has been successfully CMMI Level 3 assessed and includes procedures for:
Documents and Records Management
Monitoring and Measurement
Continual Improvement Procedures
Customer Feedback and Complaints
Organization and Communication
Quality Objectives Record
Control of Nonconforming Product
Internal Quality Audits
Corrective and Preventive Action
InfoReliance’s quality management extends far beyond inspection of the final product; we actively inspect quality at regular intervals. Our quality system is an institutionalized part of our contract, cost, and management approach.
The implementation of iFRAME results in consistently high quality products and services with clear and concise methods for problem resolution. Following formal procedures ensures that members of the InfoReliance Team and their respective management work closely to mitigate risk and reduce any impact it may have upon our customer’s products and services. Using iFRAME procedures to support contract execution results in enhanced team member coordination to ensure long-term contract stability and a standard approach to problem and improvement resolution.
APPROACH TO GUARANTEE RESPONSIVENESS AND COOPERATION WITH CUSTOMERS
InfoReliance is fully vested in our commitment to customer satisfaction. Two key aspects of our approach for rapidly responding to the needs of our clients include: 1) enabling true decision making authority at the Project Manager level, and 2) the assignment of a Quality Manager (QM) to each contract/task order that is awarded by the government.
InfoReliance has a streamlined organizational structure. This results in an effective organization where decisions are made at the levels that allow our technical, contractual, and administrative support to be immediately responsive to the needs of our customers. Our project managers are not encumbered by layers of management and can act immediately as issues arise. By concentrating authority and accountability at the customer level, we ensure that there is a single point of contact who can resolve performance issues quickly and effectively. However, should our Project Manager require additional support, they, and each of our customers, have direct access to InfoReliance’s corporate leadership along with the support of the InfoReliance QM.
Throughout an engagement the InfoReliance QM will regularly conduct Quality Assessments (QA) on project artifacts (or deliverables). These assessments are planned activities in every engagement and act as key drivers to enforce regular communication with our customer. The objectives of the assessments are to identify process and product deficiencies and ensure that any are brought to management’s attention and resolved satisfactorily and without delay. Our QAs also serve as a venue for lessons learned and opportunities for organizational improvement by ensuring procedures are followed and having a standard from which to adjust. The ability of our Project Manager’s to make decisions and the support that they receive from our QM results in an effective approach to guaranteeing responsiveness and cooperation with our customers.
APPROACH TO PROBLEM RESOLUTION
iFRAME includes an orderly and effective process for identifying and resolving problems. The severity of the problem determines who is responsible for resolving it and how much time can elapse before it is resolved. If the specified time elapses without resolution, automatic escalation to the next management level will occur to ensure unimpeded project progress. Problems identified by the team are first logged on the InfoReliance Seaport-e Project Site along with weighted estimates that will define the problem’s magnitude and assumed or anticipated impact on the project. Once the problem has been identified, communicated, and actions towards mitigation taken, then pre-defined procedures, by project role, are in-place for escalation as required. InfoReliance is committed to continuous follow-up activities and we believe that a crucial component to problem resolution and issue tracking is a management review and the incorporation of lessons learned into our follow-on engagements in terms of documentation and adjusting our formalized iFRAME procedures.
Task Order Number: N00178-07-D-5095 JU01 (see link under ‘Task Orders’)
Commander Navy Installations Command (CNIC) Navy Housing Directorate (HSG) - Life Cycle Program Management Support
Functional Area 3.20 Program Support